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Mithun Kumar
Helping Founders Ship SaaS Faster | Growth & Product-Led Software Engineer
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January 7, 2024
Lost $75 billion a year due to poor customer service! 😱 That's the stark reality for businesses not prioritizing support. Let me share a secret: SaaS support is more than just answering queries; it's an art and a science! 🚀 1️⃣ Make Support Findable: Ever played hide and seek with a support link? Frustrating, right? Make it visible, like a beacon of hope! 💡 2️⃣ Empower with FAQ: 67% prefer self-service! Create an FAQ that's a treasure trove of answers, not a maze. 🗺️ 3️⃣ Analyze Support Requests: Bugs, missing features, or just confusing design? Dive deep, understand, and fix. 🔍 4️⃣ Centralize Communication: Channel the chaos! Emails, chats, tweets - bring them all under one roof for sanity and efficiency. 🌐 5️⃣ Support Beyond Current Users: Don't just cater to those on board; hook the prospects with prompt answers. 🎣 Remember, your support system isn't a set-it-and-forget-it tool. P.S. Support is not just about fixing issues, it's about building relationships. Make every ticket count! 🌟 #saas #startup #growthhacking #sales #marketing #startuplessons #startupjourney
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January 7, 2024